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Policy

Refund Policy

Our terms and conditions for subscription plan changes and refunds

2025/05/25

Introduction

At our platform, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.

Subscription Refunds

Request must be made within 3 days of purchase

Usage must be limited to 50 credits or fewer

Processing fees will be deducted from the refund amount

Credit Purchases

Credit purchases are non-refundable. Please carefully consider your credit needs before making a purchase.

Subscription Plan Changes

We will convert your annual plan to a monthly plan

One month of subscription fee plus processing fees will be deducted

The remaining balance will be refunded to your original payment method

Non-Refundable Items

Credit purchases

Subscription time that has already passed

Processing fees

Subscriptions beyond the 3-day window

Subscriptions with more than 50 credits used

Refund Process

To request a refund, contact our support team with your account email, order number, reason, and date of purchase.

Refund requests are typically processed within 5-7 business days.

Changes to This Refund Policy

We reserve the right to update our Refund Policy to reflect changes in practices or operational, legal, or regulatory reasons.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us.

By using our services, you acknowledge that you have read and understand this Refund Policy.