Policy
Refund Policy
Our terms and conditions for subscription plan changes and refunds
2025/05/25
Introduction
At our platform, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.
Subscription Refunds
Request must be made within 3 days of purchase
Usage must be limited to 50 credits or fewer
Processing fees will be deducted from the refund amount
Credit Purchases
Credit purchases are non-refundable. Please carefully consider your credit needs before making a purchase.
Subscription Plan Changes
We will convert your annual plan to a monthly plan
One month of subscription fee plus processing fees will be deducted
The remaining balance will be refunded to your original payment method
Non-Refundable Items
Credit purchases
Subscription time that has already passed
Processing fees
Subscriptions beyond the 3-day window
Subscriptions with more than 50 credits used
Refund Process
To request a refund, contact our support team with your account email, order number, reason, and date of purchase.
Refund requests are typically processed within 5-7 business days.
Changes to This Refund Policy
We reserve the right to update our Refund Policy to reflect changes in practices or operational, legal, or regulatory reasons.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us.
By using our services, you acknowledge that you have read and understand this Refund Policy.